Actual conversation I (Zoom) had with ... let's just say ... someone who should know better (SNB).
SNB: "I haven't received any e-mail on my blackberry since 10 am. I think the office e-mail is down. Would you check?"
Call to help desk reveals e-mail is functioning properly.
Zoom: "I called help desk and they say the e-mail systems are working fine. You need to call them so they can walk you through a couple of trouble shoots with your blackberry."
SNB: "Ok, I'll call them after I'm out of Best Buy. My battery in my blackberry is dead so I'm getting a new one."
Zoom: "How are we talking if your blackberry battery is dead?"
SNB: "It's not."
SNB: "It was, but I have a new one."
Zoom: "You do realize that in order to receive e-mail, you need a functioning battery, right? It doesn't just fly through the air cloaked in invisibility and then embed itself into your device. The device still needs battery power to refresh your in-box."
Zoom: "Are you going to walk in here with Ashton Kutcher?"
Zoom: "Nevermind. Check your e-mail now that you have a new battery. I think you'll find them in there now."
SNB: "Yup. There they are."